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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Refund & Returns Policy
Last updated: June 21, 2026
Overview
At Alibaymazon, we want you to love your purchase. If you are not completely satisfied, we are here to help. Please read our policy carefully before making a purchase.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging with all tags attached.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or show signs of wear
- Items without original packaging or tags
- Sale or clearance items
How to Start a Return
To initiate a return, email us at info@alibaymazon.com with your order number and reason for return. We will respond within 2 business days with return instructions.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days. Shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at info@alibaymazon.com with photos of the item and your order number. We will make it right.
Contact Us
For any questions about returns or refunds, contact us at:
Email: info@alibaymazon.com
Website: alibaymazon.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.